FREQUENTLY ASKED QUESTIONS

All subscription orders ship for free. One-time orders equal to or more than $35 will qualify for free standard shipping.

NOTE: Flash Brew requires expedited shipping methods to ensure product integrity, and, as such, it does not qualify for free standard shipping.

If you’d like to expedite your order, please select UPS 2-Day or UPS Next Day Air during the checkout process and note the additional shipping cost. Orders placed after 6 am PST on Fridays will ship out the following Monday. This includes any expedited shipping options.

We ship Monday through Friday.

Orders placed after 6 am PST Monday through Thursday (including expedited shipments) will roast and ship the following day. It may take 1-2 business days for your order to be picked up after your order is placed.

Orders placed after 6 am PST on Fridays will roast and ship the following Monday. This includes any expedited shipping options.

At the moment, we do not ship internationally. We're working on it.

At Verve, our goal is to provide our guests with impeccable service, delicious coffee, and the highest quality goods.

If you are dissatisfied with your Verve purchase in any way, please don’t hesitate to reach out to our customer support team about a return or exchange within 30 days of purchase by reaching out to us or giving us a call at (831) 464-8141. We’ll do our best to get things squared away.

Once you speak to one of our Customer Experience representatives about your return or exchange, you’ll receive a pre-paid return label by email within a few minutes. 

Simply print out the label, attach it to a box with the items you’re returning along with your packing slip (if you still have it), and send it back to us. We should receive it within 5-7 business days.  

If you’re returning these items, you’ll see the refund processed 3-5 business days after we receive them.

If you’d like your return label to sent to you by physical mail, just let us know!

We want your clothing to fit and function to your liking. For all returns and exchanges, please reach out to us within 30 days after your order date. All returned Verve merchandise must be unused and with all packaging contents. Refunds will be issued upon receipt.

All returned brewing gear should be unused and with all packaging contents. For all returns and exchanges, please reach out to us within 30 days of your order date. Refunds will be issued upon receipt of your returned item(s). For issues with brew gear occurring after 30 days of purchase, please reach out to the manufacturer directly.

ApplePay only shows up as a payment option if you're using Safari as your browser. This payment option is not compatible with Chrome or Firefox browsers.

Requests for cancellations, change of address, or other updates to your order should be made within one business day of placing your order. Our business hours are 8:30am-5pm, Monday through Friday. Please note, we are unable to make an update once you have received a shipping notification.

USPS delays are currently impacting transit times, and orders may arrive later than expected. If your order has not arrived within ten days after it was shipped, contact us, and we will happily process a replacement order within two business days.

For damaged shipments, contact us within seven days of receiving your order. If possible, please share a photo of the damaged item & box.

Entered the wrong address? We are happy to cover replacing the product but asking the customer to cover the replacement package’s shipping cost.