shipping

What orders quality for free shipping?

All subscription orders ship for free. One-time orders equal to or more than $35 will qualify for free standard shipping.

NOTE: Flash Brew requires expedited shipping methods to ensure product integrity, and, as such, it does not qualify for free standard shipping.

Do you offer expedited Shipping Options?

If you’d like to expedite your order, please select UPS 2-Day or UPS Next Day Air during the checkout process and note the additional shipping cost. Orders placed after 8 am PST on Fridays will ship out the following Monday. This includes any expedited shipping options.

What days do you ship?

We ship Monday through Friday. It may take 1-2 business days for your order to be picked up after your order is placed.

Orders placed after 8 am PST on Fridays will roast and ship the following Monday. This includes any expedited shipping options.

Do you ship internationally?

At the moment, we do not ship internationally. We're working on it.

returns

What's your return policy?

At Verve, our goal is to provide our guests with impeccable service, delicious coffee, and the highest quality goods.

If you are dissatisfied with your Verve purchase in any way, please don’t hesitate to reach out to our customer support team about a return or exchange within 30 days of purchase by reaching out to us or giving us a call at (831) 464-8141. We’ll do our best to get things squared away.

How long will my return take?

Once you speak to one of our Customer Experience representatives about your return or exchange, you’ll receive a pre-paid return label by email within a few minutes. 

Simply print out the label, attach it to a box with the items you’re returning along with your packing slip (if you still have it), and send it back to us. We should receive it within 5-7 business days.  

If you’re returning these items, you’ll see the refund processed 3-5 business days after we receive them.

If you’d like your return label to sent to you by physical mail, just let us know!

Verve Merchandise

We want your clothing to fit and function to your liking. For all returns and exchanges, please reach out to us within 30 days after your order date. All returned Verve merchandise must be unused and with all packaging contents. Refunds will be issued upon receipt.

Brew Gear

All returned brewing gear should be unused and with all packaging contents. For all returns and exchanges, please reach out to us within 30 days of your order date. Refunds will be issued upon receipt of your returned item(s). For issues with brew gear occurring after 30 days of purchase, please reach out to the manufacturer directly.

orders

WHY CAN'T I PAY WITH APPLE PAY?

ApplePay only shows up as a payment option if you're using Safari as your browser. This payment option is not compatible with Chrome or Firefox browsers.

Order Updates

Requests for cancellations, change of address, or other updates to your order should be made within one business day of placing your order. Our business hours are 8:30am-5pm, Monday through Friday. Please note, we are unable to make an update once you have received a shipping notification.

Missing or Damaged Items

USPS delays are currently impacting transit times, and orders may arrive later than expected. If your order has not arrived within ten days after it was shipped, contact us, and we will happily process a replacement order within two business days.

For damaged shipments, contact us within seven days of receiving your order. If possible, please share a photo of the damaged item & box.

Entered the wrong address?

Entered the wrong address? We are happy to cover replacing the product but asking the customer to cover the replacement package’s shipping cost.

accessibility

Verve is dedicated to offering a high-quality online experience to its visitors with disabilities that is full and equal to that provided to those without disabilities. To assist in website accessibility goals, Verve is committed to the website being designed, developed, and operated in substantial conformance with generally-recognized and accepted guidelines and/or standards for website accessibility. While these Standards may change over time, they are currently the World Wide Web Consortium’s Web Content Accessibility Guidelines 2.0 at Levels A and AA ("WCAG 2.0"). Our website will be regularly assessed from both engineering and user-experience bases, including through the use of assistive technology (such as screen readers and screen magnifiers) and the involvement of users with disabilities who use such assistive technologies. Please contact us with accessibility questions and feedback.

privacy

This privacy policy discloses the privacy practices for www.vervecoffee.com. This privacy policy applies solely to information collected by this web site. It will notify you of the following:

What personally identifiable information is collected from you through the web site, how it is used and with whom it may be shared.What choices are available to you regarding the use of your data.The security procedures in place to protect the misuse of your information. How you can correct any inaccuracies in the information. Information Collection, Use, and Sharing

We are the sole owners of the information collected on this site. We only have access to/collect information that you voluntarily give us via email or other direct contact from you. We will not sell or rent this information to anyone.

We will use your information to respond to you, regarding the reason you contacted us. We will not share your information with any third party outside of our organization, other than as necessary to fulfill your request, e.g. to ship an order.

Unless you ask us not to, we may contact you via email in the future to tell you about specials, new products or services, or changes to this privacy policy.

Your Access to and Control Over Information

You may opt out of any future contacts from us at any time. You can do the following at any time by contacting us via the email address or phone number given on our website:

See what data we have about you, if any.Change/correct any data we have about you.Have us delete any data we have about you.Express any concern you have about our use of your data.Security

We take precautions to protect your information. When you submit sensitive information via the website, your information is protected both online and offline.

Wherever we collect sensitive information (such as credit card data), that information is encrypted and transmitted to us in a secure way. You can verify this by looking for a closed lock icon at the bottom of your web browser, or looking for "https" at the beginning of the address of the web page.

While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information. The computers/servers in which we store personally identifiable information are kept in a secure environment.

SMS/MMS MOBILE MESSAGING MARKETING PROGRAM

We respect your privacy. We will only use information you provide through the Program to transmit your mobile messages and respond to you, if necessary. This includes, but is not limited to, sharing information with platform providers, phone companies, and other vendors who assist us in the delivery of mobile messages. WE DO NOT SELL, RENT, LOAN, TRADE, LEASE, OR OTHERWISE TRANSFER FOR PROFIT ANY PHONE NUMBERS OR CUSTOMER INFORMATION COLLECTED THROUGH THE PROGRAM TO ANY THIRD PARTY. Nonetheless, We reserve the right at all times to disclose any information as necessary to satisfy any law, regulation or governmental request, to avoid liability, or to protect Our rights or property. When you complete forms online or otherwise provide Us information in connection with the Program, you agree to provide accurate, complete, and true information. You agree not to use a false or misleading name or a name that you are not authorized to use. If, in Our sole discretion, We believe that any such information is untrue, inaccurate, or incomplete, or you have opted into the Program for an ulterior purpose, We may refuse you access to the Program and pursue any appropriate legal remedies.

California Civil Code Section 1798.83 permits Users of the Program that are California residents to request certain information regarding our disclosure of the information you provide through the Program to third parties for their direct marketing purposes. To make such a request, please contact us at the following address:

This Privacy Policy is strictly limited to the Program and has no effect on any other privacy policies that may govern the relationship between you and Us in other contexts.

Updates

Our Privacy Policy may change from time to time and all updates will be posted on this page.

Contact us

You may ask questions, submit comments and opt out of receiving updates and other mailings from us by contacting us via email at support@vervecoffee.com, via phone at (831) 464-8141 or regular mail at Verve Coffee Roasters, 104 Bronson Street, Suite 19, Santa Cruz, CA 95062.

terms

Welcome to the website of Verve Coffee Roasters! We built our website to share information about our company, our cafes, and our coffees; to make guides available that show you how to brew delicious coffees at home; to provide updates related to our company; and to allow you to purchase our coffees and other products and have them shipped directly to you.

The following terms govern your access to and use of the Verve Coffee Roasters website, including any content and services offered via our website. By using our website, you agree to these terms.

We may revise and update these terms from time to time. All changes are effective immediately when we post them. Your continued use of our website following the posting of revised terms means that you accept and agree to the changes.

Still have questions?

Contact Us