ACCEPTANCE

The following terms govern your access to and use of the Services, including any content and services offered. By using our Services, you agree to these terms. We may revise and update these Terms from time to time. All changes are effective immediately when we post them. Your continued use of our Services following the posting of revised Terms means that you accept and agree to the changes.

PRIVACY

We value your privacy. Please review our Privacy Policy to understand our privacy practices. All information you provide via the Services is subject to our Privacy Policy.

TRADEMARKS

Verve Coffee Roasters® and the Verve Coffee Roasters logo are registered trademarks of Verve Coffee Roasters. You must not use these trademarks without our prior written permission. All other names, logos, products, service names, designs, and slogans that may appear on the Services are the trademarks of their respective owners.

OTHER INTELLECTUAL PROPERTY RIGHTS

The Services and their entire contents, features, and functionality (including but not limited to all information, software, text, displays, images, video and audio, and the design, selection, and arrangement thereof) are owned by Verve Coffee Roasters, its licensors or other providers of such material. They are protected by U.S. and international copyright, trademark, patent, trade secret, and other intellectual property or proprietary rights laws.

These terms permit you to use our Services for personal, non-commercial use only. You must not reproduce, distribute, modify, create derivative works of, publicly display, publicly perform, republish, download, store, or transmit any of the material on our Services, except as follows:

• You may temporarily store copies of such materials in RAM incidental to your accessing and viewing those materials.
• You may store files automatically cached by your web browser for display enhancement purposes.
• You may print or download one copy of a reasonable number of pages of our Services for your personal, non-commercial use and not for further reproduction, publication, or distribution.

PERMITTED AND PROHIBITED USES

You may use our Services only for lawful purposes and in accordance with these Terms. You agree not to use our Services in any way that violates any applicable federal, state, local or international law or regulation (including, without limitation, any laws regarding the export of data or software to and from the U.S. or other countries). You also agree not to:

• Use our Services in any manner that could disable, overburden, damage, or impair or interfere with any other party's use of our Services.
• Use any robot, spider, or other automatic devices, process, or means to access our Services for any purpose, including monitoring or copying any of the material on our Services.
• Use any device, software, or routine that interferes with the proper working of our Services.
• Introduce any viruses, trojan horses, worms, logic bombs or other malicious or technologically harmful material.
• Attempt to gain unauthorized access to, interfere with, damage, or disrupt any parts of our Services, the server on which our Services are stored, or any server, computer, or database connected to our Services.
• Attack our Services via a denial-of-service attack or a distributed denial-of-service attack.
• Otherwise attempt to interfere with the proper working of our Services.

PURCHASING OUR PRODUCTS

You may only register for a Verve Coffee Roasters account and purchase our products if you are at least 18 years old. When you register for an account, you represent that (1) you meet such age requirement, (2) all of the information you provide is accurate, current, and complete, (3) you will be solely responsible for all transactions that take place using your account, and (4) you will be solely responsible for maintaining the secrecy and security of your account and password. We reserve the right to refuse service, terminate your account, or cancel your orders in our sole discretion, including, without limitation, if we believe that your conduct violates applicable law or is harmful to our interests.

Verve Coffee Roasters does not process payment for any of our products or services. To facilitate payment for our subscription products and services via a payment card, we use Stripe, Inc. and its affiliates (“Stripe”), a third-party payment processor. If you make a payment for our products or services via a payment card, you may be subject to Stripe’s terms and conditions and other policies available at https://stripe.com/legal and Stripe’s privacy policy available at https://stripe.com/privacy.

CHANGES TO THE SERVICES

We may update the content on our Services from time to time, but such content is not necessarily complete or up to date. Any material on our Services may be out of date at any given time, and we are not obligated to update such material.

LINKING TO THE SERVICES

You may link to our Services, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it. You must not establish a link in such a way as to suggest any form of association, approval, or endorsement on our part without our express written consent.

LINKS FROM THE SERVICES

Any links from the Services to other sites and resources provided by third parties are provided for your convenience only. We have no control over the contents of those sites or resources and accept no responsibility for them or for any loss or damage that may arise from your use of them. If you decide to access any of the third-party sites and resources linked to our Services, you do so entirely at your own risk and subject to the terms and conditions of use for such sites and resources.

DISCLAIMER OF WARRANTIES

You understand that we can not guarantee or warrant that files available for downloading from the internet or the Services will be free of viruses or other destructive code. You are responsible for implementing sufficient procedures and checkpoints to satisfy your particular requirements for anti-virus protection and accuracy of data input and output, and for maintaining a means external to our Services for any reconstruction of any lost data. WE WILL NOT BE LIABLE FOR ANY LOSS OR DAMAGE CAUSED BY A DISTRIBUTED DENIAL-OF-SERVICE ATTACK, VIRUSES, OR OTHER TECHNOLOGICALLY HARMFUL MATERIAL THAT MAY INFECT YOUR EQUIPMENT, PROGRAMS, DATA, OR OTHER PROPRIETARY MATERIAL DUE TO YOUR USE OF OUR SERVICES OR ANY SERVICES OR ITEMS OBTAINED THROUGH OUR SERVICES OR TO YOUR DOWNLOADING OF ANY MATERIAL POSTED ON IT OR ON ANY LINKED WEBSITE.

YOUR USE OF OUR SERVICES, THEIR CONTENT AND ANY SERVICES OR ITEMS OBTAINED THROUGH OUR SERVICES IS AT YOUR OWN RISK. OUR SERVICES, THEIR CONTENT AND ANY SERVICES OR ITEMS OBTAINED THROUGH THE SERVICES ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS, WITHOUT ANY WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED. NEITHER VERVE COFFEE ROASTERS NOR ANY PERSON ASSOCIATED WITH VERVE COFFEE ROASTERS MAKES ANY WARRANTY OR REPRESENTATION WITH RESPECT TO THE COMPLETENESS, SECURITY, RELIABILITY, QUALITY, ACCURACY, OR AVAILABILITY OF OUR SERVICES. WITHOUT LIMITING THE FOREGOING, NEITHER VERVE COFFEE ROASTERS NOR ANYONE ASSOCIATED WITH VERVE COFFEE ROASTERS REPRESENTS OR WARRANTS THAT OUR SERVICES, THEIR CONTENT, OR ANY SERVICES OR ITEMS OBTAINED THROUGH OUR SERVICES WILL BE ACCURATE, RELIABLE, ERROR-FREE, OR UNINTERRUPTED, THAT DEFECTS WILL BE CORRECTED, THAT OUR SERVICES OR THE SERVER THAT MAKES THEM AVAILABLE ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS OR THAT OUR SERVICES OR ANY SERVICES OR ITEMS OBTAINED THROUGH OUR SERVICES WILL OTHERWISE MEET YOUR NEEDS OR EXPECTATIONS.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE HEREBY DISCLAIM ALL WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, STATUTORY OR OTHERWISE, INCLUDING BUT NOT LIMITED TO ANY WARRANTIES OF MERCHANTABILITY, NON-INFRINGEMENT, AND FITNESS FOR A PARTICULAR PURPOSE.

LIMITATION ON LIABILITY

IN NO EVENT WILL VERVE COFFEE ROASTERS, ITS AFFILIATES OR ITS LICENSORS, SERVICE PROVIDERS, EMPLOYEES, AGENTS, OFFICERS, OR DIRECTORS BE LIABLE FOR DAMAGES OF ANY KIND, UNDER ANY LEGAL THEORY, ARISING OUT OF OR IN CONNECTION WITH YOUR USE, OR INABILITY TO USE, OUR SERVICES, ANY LINKED WEBSITES LINKED, ANY CONTENT ON OUR SERVICES OR SUCH OTHER WEBSITES OR ANY SERVICES OR ITEMS OBTAINED THROUGH OUR SERVICES OR SUCH OTHER WEBSITES, INCLUDING ANY DIRECT, INDIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO, PERSONAL INJURY, PAIN AND SUFFERING, EMOTIONAL DISTRESS, LOSS OF REVENUE, LOSS OF PROFITS, LOSS OF BUSINESS OR ANTICIPATED SAVINGS, LOSS OF USE, LOSS OF GOODWILL, LOSS OF DATA, AND WHETHER CAUSED BY TORT (INCLUDING NEGLIGENCE), BREACH OF CONTRACT OR OTHERWISE, EVEN IF FORESEEABLE.

INDEMNIFICATION

You agree to defend, indemnify and hold harmless Verve Coffee Roasters, its affiliates, licensors, and service providers, and its and their respective officers, directors, employees, contractors, agents, licensors, suppliers, successors, and assigns from and against any claims, liabilities, damages, judgments, awards, losses, costs, expenses or fees (including reasonable attorneys' fees) arising out of or relating to your violation of these Terms or your use of our Services, including, but not limited to, any use of our content, services, and products other than as expressly authorized in these Terms or your use of any information obtained from our Services.

Proposition 65 Warning

The Safe Drinking Water and Toxic Enforcement Act of 1986, popularly known as Proposition 65, is a California law intended to protect California citizens from chemicals known to cause cancer or birth defects, or other reproductive harm and to inform citizens about exposures to such chemicals. One such chemical is acrylamide, which may be present in coffee, including the coffee sold by Verve Coffee Roasters. Acrylamide is a naturally occurring byproduct formed when certain sugars and amino acids react to high temperatures, such as when coffee is roasted. The U.S. Food and Drug Administration (FDA) has not determined that the low levels of acrylamide naturally found in roasted coffee have any public health impact. Your cancer risk is affected by a wide variety of factors. For more information on acrylamide, please consult the FDA’s website at fda.gov. For more information about both acrylamide and Proposition 65, please visit www.oehha.ca.gov/prop65.html.

GOVERNING LAW AND JURISDICTION

All matters relating to our Services and these Terms and any dispute or claim arising therefrom or related thereto (in each case, including non-contractual disputes or claims) will be governed by and construed in accordance with the laws of California, without giving effect to any choice or conflict of law provision. Any legal suit, action, or proceeding arising out of, or related to, these Terms or our Services is subject to the federal and state courts' exclusive jurisdiction in Santa Cruz County, California. You waive any and all objections to exercising jurisdiction over you by such courts and the venue in such courts.

DISPUTE RESOLUTION AND BINDING ARBITRATION

Please read this section carefully. It affects your legal rights, including your right to file a lawsuit in court.

YOU AND VERVE COFFEE ROASTERS AGREE TO RESOLVE ANY CLAIM, DISPUTE, OR CONTROVERSY ARISING FROM OR RELATING IN ANY WAY TO YOUR USE OF THE SERVICES, INCLUDING YOUR PURCHASE OF PRODUCTS THROUGH THE SERVICES, EXCLUDING ANY CLAIM, DISPUTE, OR CONTROVERSY THAT QUALIFIES FOR SMALL CLAIMS COURT, EXCLUSIVELY AND FINALLY BY BINDING, BILATERAL ARBITRATION BEFORE A NEUTRAL ARBITRATOR RATHER THAN IN COURT BY A JUDGE OR A JURY.

This agreement to arbitrate is intended to be broadly interpreted and expressly includes claims brought under the Telephone Consumer Protection Act, 47 U.S.C. § 227, or any other statute, regulation, or legal or equitable theory.

Arbitration Rules:

The arbitration will be administered by the American Arbitration Association ("AAA") in accordance with the Consumer Arbitration Rules (the "AAA Rules") and then in effect, except as modified by this section. The Federal Arbitration Act will govern the interpretation and enforcement of this section. The arbitrator will have exclusive authority to resolve any dispute relating to arbitrability and/or enforceability of this arbitration provision, including any unconscionability challenge or any other challenge that the arbitration provision or the agreement is void, voidable, or otherwise invalid. The arbitrator will be empowered to grant whatever relief would be available in a court under law or in equity. Any award of the arbitrator(s) will be final and binding on each of the parties, and may be entered as a judgment in any court of competent jurisdiction. If you prevail on any claim that affords the prevailing party attorneys’ fees, the arbitrator may award reasonable fees to you under the standards for fee shifting provided by law.

Small Claims Court:

You may elect to pursue your claim in small-claims court rather than arbitration if you provide us with written notice of your intention do so. The small-claims court proceeding will be limited solely to your individual dispute or controversy.

Class Action Waiver:

You agree to an arbitration on an individual basis. In any dispute, NEITHER YOU NOR VERVE COFFEE ROASTERS WILL BE ENTITLED TO JOIN OR CONSOLIDATE CLAIMS BY OR AGAINST OTHER CUSTOMERS IN COURT OR ARBITRATION OR OTHERWISE PARTICIPATE IN ANY CLAIM AS A CLASS REPRESENTATIVE, CLASS MEMBER OR IN A PRIVATE ATTORNEY GENERAL CAPACITY. The arbitral tribunal may not consolidate more than one person’s claims, and may not otherwise preside over any form of a representative or class proceeding. The arbitral tribunal has no power to consider the enforceability of this class arbitration waiver. Any challenge to the class arbitration waiver may only be raised in a court of competent jurisdiction. If any provision of this arbitration agreement is found unenforceable, the unenforceable provision will be severed, and the remaining arbitration terms will be enforced.

WAIVER AND SEVERABILITY

No waiver by Verve Coffee Roasters of any term or condition outlined in these Terms will be deemed a further or continuing waiver of such term or condition or a waiver of any other term or condition. Any failure of Verve Coffee Roasters to assert a right or provision under these Terms will not constitute a waiver of such right or provision.

If any provision of these Terms is held by a court or other tribunal of competent jurisdiction to be invalid, illegal, or unenforceable for any reason, such provision will be eliminated or limited to the minimum extent such that the remaining provisions of these terms will continue in full force and effect.

Subscriptions

When you subscribe to Verve Coffee Roasters, you agree to our Terms of Use, which include:

1. Automatic Renewal Subscriptions

Your recurring subscription will automatically renew, and your credit card will be charged for the subscription products at the specified interval until you decide to cancel. 

2. Pre-Paid Gift Subscriptions

Gift subscriptions that are pre-paid have a set end date and are charged only once when the order is placed. These pre-paid gift subscriptions will never auto-renew.

3. Additional Costs

Taxes and shipping fees may apply if merchandise and Flash Brew products are added to your subscription orders. 

4. Cancellation and Modification

You can skip or reschedule a shipment, pause or cancel your order at any time by accessing your accounts 'Manage Subscriptions' section or by contacting our customer support team. Pre-paid gift subscriptions can not be modified after the purchase.

ENTIRE AGREEMENT

These Terms and our Privacy Policy constitute the sole and entire agreement between you and Verve Coffee Roasters with respect to our Services and supersede all prior and contemporaneous understandings, agreements, representations, and warranties, both written and oral, with respect to our Services. If you later agree to additional terms and conditions applicable to the Services, such as terms and conditions governing a rewards program, such terms, and conditions are made part of these Terms of Use by reference.

FEEDBACK

We welcome your comments and suggestions regarding our Services and the information, products, and services we make available here. Contact us at info@vervecoffee.com to provide feedback.

Thank you for visiting vervecoffee.com and reviewing our policies. We hope to see you in person at one of our locations soon.

Last modified: Feb 24, 2023

Scope

This Privacy Policy describes how Verve Coffee Roasters and its affiliates and subsidiaries (referred to as “Verve Coffee Roasters,” the “Company,” “we,” or “our” as applicable) collect, use, and disclose information about you. This Privacy Policy applies to information that we collect when you use or access our websites (each a “Site”), and services (collectively the “Services”) that display or link to this Privacy Policy, or when you otherwise interact with us.

We encourage you to review this Privacy Policy regularly to stay informed about our information practices and the choices available to you.

We may occasionally update this Policy, so we invite you to review it periodically. All changes will go into effect on the date noted below. The new Policy will apply to all current users of our Services and replace any prior Policies. If we materially change the Policy, we will provide appropriate notice to you.

INFORMATION WE COLLECT

We collect various types of data about you, as described below.

Contact and account information

We may collect your name, address, phone number, and email address. We may also collect your information to create an account or profile, such as your username and password.

Interests and demographic information

To better understand our customers and offer products and services of interest to you, we may collect information from or about you that indicates your interests or demographic information. Examples may include the date of birth, age or age range, gender, geographic location (e.g., ZIP Code), favorite products, hobbies and interests, household or lifestyle data, or transactional information about the products or services you purchase.

Payment information

If you make a purchase, we work with a third-party payment processor to collect and process your billing address and payment method information.

Customer service and feedback 

We may collect information from you when you request customer support or information from us, provide feedback or reviews about your experience with us or our products, or otherwise communicate with or contact us.

Social media account information

If you link a third-party social media account with us, we may collect the information you have publicly shared on your account.

Consumer-Generated Content

We may collect the content you create and then share it with us on third-party social networks or our Sites. Examples include photos, videos, personal stories, or other similar media or content. Where permitted, we collect and publish consumer-generated content in connection with various activities, including contests and other promotions, Site community features, consumer engagement, and third-party social networking.

Location information

We may collect or infer information about your location based on your zip code or IP address. With your consent, we may also collect information about the precise location of your mobile device in connection with your use of our mobile apps. You may stop the collection of precise location information at any time (see the Your Privacy Rights and Choices section below for details).

Site usage and device information

We may collect information about your use of our Services, including technical information about your device, browser, or mobile carrier; usage information such as when you access the Services, for how long, and the websites you accessed before or after your use of the Services; and device identifiers and IP address. We may also capture information concerning your interaction with the Services.

HOW WE COLLECT INFORMATION

There are several ways we may obtain information about you. Verve Coffee Roasters collects information from you (a) that you choose to share with us when using our Services and when you otherwise interact with us, such as through our customer service channels, (b) that we collect automatically when you use our Services, and (c) that we receive from third parties.

We collect information from you directly. We collect information when you use our Services or otherwise interact with us. This may include placing an order online or at Verve Coffee Roasters cafes, providing a review, signing up for communications, and registering for an account with us. We may collect information when you join a loyalty program or enter a promotion or contest, or if you participate in any of our surveys.

We collect information automatically. Our third-party service providers collect data about you using automated technology like cookies and pixels via our Services. We use these technologies to improve our Services and your experience, see which areas and features of our Services are popular, and count visits. They also help us understand information like access times, pages viewed, links clicked, and the page you visited before navigating to our Services. For more information about our use of cookies and other tracking technologies, see the “Targeted Advertising and Analytics” section and the “Cookies” sub-section of the “Your Privacy Rights and Choices” section below.

We get information about you from other sources. We may collect information about you from our business partners or affiliates. We may also acquire information from other sources to help us maintain the accuracy of the information we collect, personalize your experience with the Services, and target our communications so that we can inform you of products and services or other offers that may be of interest to you, measure ad quality and responses, and for internal business analysis or other business purposes. We may also receive information from our “tell-a-friend” program or friends who want to send you a product.

USE OF INFORMATION

We may use the information that we collect from and about you for a variety of business purposes, as follows:

We use the information to communicate with you. We may use the information to answer your questions and comments, including providing you with information about this Policy or our Terms of Use. We may also use the information to provide you with customer service.

We use information so you can purchase our products. We may use the information to process and fulfill orders. We may use the information to process your registration with our Services so you can use our features.

We use the information to improve our products and Services. We may use the information to make our Services better.

We use the information to personalize the Services. We may use the information to personalize your experience with us, including saving preferences or settings. This may include customizing the content you see or making it easier to log into your account. We may analyze your preferences, information, and habits to personalize the Services.

We use the information for marketing purposes. We provide you with information about new products and special offers or promotions, including advertisements for our products and services tailored to you. We may use the information to run a sweepstakes or contest. We deliver content through various channels like email, SMS, and social media platforms. If you wish to opt out of marketing emails, please see the “Your Privacy Rights and Choices” section below.

We use the information to protect our company and others. We use the information to identify fraud and secure our Services and systems to protect you and our other customers.

We use the information for other lawful purposes or as we may disclose to you.

TARGETED ADVERTISING AND ANALYTICS

We engage others to provide analytics, serve advertisements, and perform related services across the web. These entities may use cookies, web beacons, SDKs, device identifiers, and other technologies to collect information about your use of our Services and other websites and mobile apps, including your IP address, web browser, mobile network information, pages viewed, time spent on pages or in mobile apps, links clicked, and conversion information. This information is used to deliver advertising targeted to your interests on other companies’ sites or mobile apps, analyze and track data, determine the popularity of certain content, and better understand your activity.

You can also learn more about interest-based ads, or opt out of having your web browsing information used for behavioral advertising by companies participating in the Digital Advertising Alliance.

DISCLOSURE OF INFORMATION

We may disclose the information we collect from and about you as follows:

We disclose information with service providers and other third parties we work with. We may disclose information with external companies who perform business, technical, professional, or marketing-related services for us. This also includes companies that help us with fraud detection and Service operations. We may disclose information with data analytics vendors or market research companies. In some circumstances, these entities may use your information for their own purposes. This might include internal analytics.

We disclose information with any successor to all or part of our business. In the event that Verve Coffee Roasters or its assets are acquired by or merged with another company, we may disclose all categories of information as part of that transaction. This acquisition or merger may include part of our business or one of our brands. This may occur in the event of bankruptcy.

We disclose the information to comply with the law or protect ourselves. For example, we may disclose all categories of information to respond to a court order or subpoena. We will disclose the information if a government agency or regulatory body requests it. This includes U.S. and non-U.S. law enforcement or regulatory authorities.

We disclose aggregate or anonymous information. We may disclose aggregate, anonymous, or de-identified information that cannot reasonably be used to identify you.

We disclose information as permitted by law, and for other reasons, we may describe to you.

THIRD-PARTY SITES AND CONTENT

The Services may have links to third-party websites, which may have privacy policies that differ from ours. We are not responsible for the practices of these sites, nor does our privacy policy apply to other sites. We have no control over third-party sites' information collected, stored, or used, so please read each site’s privacy policy carefully.

WE COMBINE INFORMATION

We may combine the information we receive from and about you, including information you provide to us and information we automatically collect through our Services, as well as information collected offline, across other computers or devices that you may use, and from third-party sources.

YOUR PRIVACY RIGHTS AND CHOICES

Access, correction, deletion

Depending on where you reside, you may have the right to (1) request to know more about and access the personal information we collect, use, and disclose about you, (2) request deletion of your personal information, and (3) request correction of inaccurate personal information. You can access, review, and correct certain information by logging into your account and visiting the “settings” page. You can also request access, correction, or deletion of your personal information, by contacting us at info@vervecoffee.com. We may verify your request by asking you to provide information related to your recent interactions with us, such as your name, email address, or phone number. If we deny your request, you may appeal our decision by contacting us at info@vervecoffee.com. If you have concerns about the results of an appeal, you may contact the attorney general in the state where you reside.

Opting out of targeted advertising, sharing, and sales 

As described in the “Targeted Advertising and Analytics” section above, we process personal information to understand and improve your experience with our Services and to serve you advertisements on non-Verve Coffee Roasters properties. Some of these activities may be considered “sales” or “sharing” of your personal information or “targeted advertising” under certain laws. Depending on where you reside, you may have the right to opt out of targeted advertising, sharing, and sales of your personal information. To effect the opt-out, please click on the “Do Not Sell or Share My Personal Information” link on our website footer, select "No" for the "Marketing and Analytics" and "Advertising" categories, and save your preferences.

Nondiscrimination 

We will not discriminate against you if you exercise your privacy rights.

Location Information

When you first launch our mobile apps, you may be asked to consent to the app’s collection of precise location information. Suppose you initially consent to our collection of such location information. In that case, you can subsequently stop the collection of this information at any time by changing the preferences on your mobile device. If you do so, certain features of our website may no longer function properly.

Cookies

Most web browsers are set to accept cookies by default. You can usually adjust your browser settings to remove or reject browser cookies. Please note that removing or rejecting cookies could affect the availability and functionality of our Sites.

Communication preferences. You may opt out of receiving promotional communications from us by following the instructions presented when you sign up for them and by following the instructions in those communications. If you opt-out, we may send you non-promotional communications, such as those about your account, your relationship with us, or our ongoing business relations.

ADDITIONAL DISCLOSURES FOR INDIVIDUALS IN CALIFORNIA

If you are a resident of California, California law requires us to disclose the following additional information with respect to our collection, use, and disclosure of personal information. If you reside in California, this section applies to you.

In the preceding 12 months, we have collected the following categories of personal information: identifiers, demographic information, commercial information, internet or other electronic network activity information, audio and visual data, inferences, and sensitive personal information (i.e., precise geolocation information). For details about the precise data points we collect and the sources of such collection, please see the “Information We Collect” section above.

We collect, use and disclose personal information for the business and commercial purposes described in the “Use of Information” section above.

In the preceding 12 months, we have made the disclosures to the following categories of recipients:

Identifiers: Affiliates and subsidiaries, fraud prevention partners, data analytics providers, marketing partners, payment and financing processors, fulfillment partners, customer support partners, Internet service providers, operating systems and platforms, customer feedback platforms, and cloud service providers.

Demographic information: Affiliates and subsidiaries, fraud prevention partners, data analytics providers, marketing partners, payment and financing processors, fulfillment partners, customer support partners, Internet service providers, operating systems and platforms, customer feedback platforms, and cloud service providers.

Commercial information: Affiliates and subsidiaries, fraud prevention partners, data analytics providers, marketing partners, payment and financing processors, fulfillment partners, customer support partners, Internet service providers, operating systems and platforms, customer feedback platforms, and cloud service providers.

Internet or other electronic network activity information: Affiliates and subsidiaries, fraud prevention partners, data analytics providers, marketing partners, payment and financing processors, fulfillment partners, customer support partners, Internet service providers, operating systems and platforms, customer feedback platforms, and cloud service providers.

Audio and visual data: Affiliates and subsidiaries, fraud prevention partners, data analytics providers, marketing partners, payment and financing processors, fulfillment partners, customer support partners, Internet service providers, operating systems and platforms, customer feedback platforms, and cloud service providers.

Inferences: Advertising and marketing networks, data analytics providers.

Sensitive Personal Information (i.e., precise geolocation information): Affiliates and subsidiaries, fraud prevention partners, data analytics providers, payment and financing processors, fulfillment partners, customer support partners, Internet service providers, and cloud service providers.

We retain personal information for as long as necessary to carry out the purposes for which we originally collected it and for other purposes described in this privacy policy.

With your consent, we collect your precise geolocation information to help you locate and order from the nearest Verve Coffee Roasters café. This information is considered “sensitive” under California law. We do not use or disclose sensitive personal information for the purpose of inferring characteristics about you.

We do “share” and “sell” the following categories of personal information to advertise our products and services to you: identifiers, commercial information, and internet or other electronic network activity information. In the preceding 12 months, we have shared and sold the following categories of personal information to the following categories of third parties:

Categories of Personal Information: Identifiers, Commercial information, Internet or other electronic network activity information 

Categories of Third Parties: Advertising and marketing networks

We do not knowingly sell or share personal information about consumers under the age of 16.

You have the right to opt out of sharing and sales at any time by clicking the “Do Not Sell or Share My Personal Information” button on our Sites, selecting “No” for the “Marketing and Analytics” and “Advertising” categories, and saving your preferences. Please see the “Your Privacy Rights and Choices” section above for more information about your privacy rights and how to exercise them.

If you submit a rights request as an authorized agent, you are required to submit proof of your authorization to make the request, such as a valid power of attorney or proof that you have signed permission from the individual who is the subject of the request. Please do not provide any sensitive personal information in connection with the request, such as a driver's license or other government-issued ID. In some cases, we may be required to contact the individual who is the subject of the request to verify his or her own identity or confirm you have permission to submit this request. If you are an authorized agent seeking to make a request, please contact us at info@vervecoffee.com.

NOTICE OF FINANCIAL INCENTIVES

Notice of financial incentives. We offer various financial incentives. For example, we may provide discounts, rewards, exclusive offers, or other benefits to customers who sign up to join our loyalty program or who participate in a promotional campaign. When you participate in a financial incentive, we collect personal information from you, such as identifiers (like your name, email address, phone number, or birthday) and commercial information (like your purchase preferences and interests, or your purchase history). In some cases, we may provide additional terms and conditions for a financial incentive, which we will provide to you when you sign up.

The value of your personal information is reasonably related to the value of the offer or discount presented to you. You can opt into a financial incentive by following the sign-up or participation instructions provided, and, for any ongoing benefits, you have the ability to opt out at any time by following the instructions set forth in the applicable loyalty program or promotional campaign.

THESE SITES ARE NOT INTENDED FOR CHILDREN

The sites where this Policy appears are meant for adults. We do not knowingly collect personal information from children. If you are a parent or legal guardian and think your child has given us information, you can write to us or email us at the addresses provided at the end of this policy. Please mark your inquiries as “Parental Information Request.” Parents, you can learn more about how to protect children’s privacy here.

SECURITY MEASURES AND LOCATION OF INFORMATION

We use standard security measures. While we make every effort to help ensure the integrity and security of our network and systems, the Internet is not 100% secure. We cannot promise that your use of our sites and apps will be completely safe. We encourage you to use caution, and not to share or reuse passwords.

Transfer of Information to the U.S. and Other Countries. Verve Coffee Roasters is based in the United States. You understand that interacting with us will send your information to the US. The laws of the US may not provide the same protections as the laws in your country.

CONTACT US AND UPDATES TO THIS POLICY

You can reach us about this policy or our privacy practices at:

104 Bronson Street, Suite 19, Santa Cruz, California 95062

info@vervecoffee.com

(831)-464-8141

From time to time, we may change our policies. We will notify you of any material changes as required by law. 

Last modified: Feb 24, 2023

Website and Technology Accessibility Statement

If you have difficulty using or accessing any element of this website, please feel free to call us at 831-464-8141 or email us at info@vervecoffee.com and we will work with you to provide the information, item, or transaction you seek through a communication method that is accessible for you consistent with applicable law (for example, through telephone support).

Goal of being better for all. Verve Coffee Roasters desires to provide a positive customer experience to all our customers, and we aim to promote accessibility and inclusion. Our goal is to permit our customers to successfully gather information and transact business through our website.

Whether you are using assistive technologies like a screen reader, a magnifier, voice recognition software, or captions for videos, our goal is to make your use of Verve Coffee Roasters’ website a successful and enjoyable experience.

We are taking a variety of steps and devoting resources to further enhance the accessibility of our website.

Although we are proud of the efforts that we have completed and that are in-progress, we at Verve Coffee Roasters view accessibility as an ongoing effort.

Please contact us if you have any feedback or suggestions as to how we could improve the accessibility of this website.

When you subscribe to Verve Coffee Roasters, you agree to our Terms of Use, which include:

Automatic Renewal Subscriptions

Your recurring subscription will automatically renew, and your credit card will be charged for the subscription products at the specified interval until you decide to cancel. 

Pre-Paid Gift Subscriptions

Gift subscriptions that are pre-paid have a set end date and are charged only once when the order is placed. These pre-paid gift subscriptions will never auto-renew.

Additional Costs

Taxes and shipping fees may apply if merchandise and Flash Brew products are added to your subscription orders. 

Cancellation and Modification

You can skip or reschedule a shipment, pause or cancel your order at any time by accessing your accounts 'Manage Subscriptions' section or by contacting our customer support team. Pre-paid gift subscriptions can not be modified after the purchase.