We handle each return case-by-case with the goal of making our customers
happy. We stand behind our coffee and we want every customer to be satisfied with their purchase.
We do not accept returns on coffee due to its perishable nature; however, we want you to be satisfied
with your coffee selection. If you’re not sipping with a smile, please contact us for a replacement bag within 30 days of your order date.
Merchandise and Brew Gear
We want your clothing to fit and your brew gear to function optimally. For all returns and exchanges, please reach out to us within 30 days.
All returned merchandise must be unused with all packaging contents. For issues with brew gear occurring after 30 days, please reach out to
the manufacturer directly.
Online Order Issues
Entered the wrong address? We are happy to cover the cost of replacing the product, but ask you to cover the shipping cost of the replacement package.
Missing / Damaged Items
Contact us as soon as you notice your shipment is missing. We’ll have a replacement on its way to you in no time.
For damaged shipments, let us know within 7 days. We will gladly send a replacement.
If possible, please share a photo of the damaged item & box.
All requests for cancellations, change of address, or any deviation from a regular order must be made within 24 hours of the subscription order(s) going through.
We believe the coffee experience is our responsibility from seed to cup. Coffee is our craft, our ritual, our passion. It drives us and inspires us. With this simple truth and responsibility we are bridging the gap from farmlevel to streetlevel. We are verve. Made in santa cruz.