We are a global community of coffee lovers. We ask that all community members who engage with our social platforms do so in a respectful way. We will always do our best to listen to our community’s feedback, answer your questions honestly, and be as transparent as possible with information sharing. If you post to any of our social platforms, you are agreeing to abide by our community guides (as described in detail below). Verve Coffee Roasters reserves the right to moderate our community platforms. The comments on our posts are from the community members and do not necessarily reflect the views of our company. They are the responsibility and view of the individual posting.
Verve Coffee Roasters strives to create an engaging, informative, and supportive community. We will do our best to moderate and quickly respond to all comments and feedback. In general, we check the community threads several times throughout the day during business and after hours and a few times on non-business days (weekends and observed holidays).
Each and every member can help us keep our community safe. If you see something that may violate our guidelines, please help us by direct messaging our account on that social platform. Our team will be able to quickly address the content in question and decide how to move forward. We do want to note that there may be comments expressed by other community members on one or any of our platforms that you might not agree with but are not in violation of our community guidelines. We ask that all users engaging on our platforms read our community guidelines:
KEEPING PERSONAL INFORMATION SAFE
For the safety of our community, we will not allow personal information to be made public (example: full name, job title, where that person lives or works, private contact information such as phone number or email, etc.) We will immediately remove any and all comments that include private or personal information.
LOCAL AND FEDERAL LAWS
We will not allow any comments that appear legally objectionable or encourage and/or condone a criminal offense of any form. We will not tolerate any form or threat of violence or harassment. Any user found to be in violation will have any and all comments immediately removed and will be blocked from the platform.
SPAM & BOTS
Any account that comments like a spam account (repetitive, personal promotion, or third party promotion of sites, initiatives, or products) will have their comments removed and blocked from the platform.
Any account that continues to comment the same message across one or many posts will have their comments removed and blocked from the platform if necessary.
VULGAR, MISLEADING OR OBSCENE COMMENTS
We will not tolerate any obscene, misleading, explicit, or vulgar comments in our community. We encourage open, honest dialogue with us and within our community comments. Any account commenting will disrespectful or hateful comment will have any and all comments immediately removed and will be blocked from the platform. We reserve the right to determine what content, comment or account should be removed.
We are committed to protecting the privacy of underage people. Our platforms are not intended for anyone under the age of 18.
We are an independent business and reserve the right to keep private information such as statistics or revenue out of publicly released information. There will be certain confidential or proprietary information that we are not able to comment on or disclose.