If a refund is submitted not long after the original charge occurred, the refund may be processed as a reversal. This means that the original charge will drop off the bank statement altogether as if it never occurred, and the bank account balance will adjust to credit that money back without a specific line item on the statement.
If we issued you a refund and you’re not seeing it after ten business days, please look for the original charge on your bank statement. If you don’t see the charge on your statement, it was reversed and the refund is complete.
If you don’t see a refund and still see the original charge after ten business days, you should reach out to your bank for more information.
If a particular discount code doesn’t work during the checkout process of a subscription, the code is only applicable for non-subscription products. Please reach out if you feel as though the discount code should indeed be applied.
At the moment, you can subscribe to any of our blends (yellow label). Unfortunately, we can not offer specific single origins as stand-alone subscription items due to their limited supply and availability, but if single origin coffees are what you are after, check out our roaster choice single origin options.
We believe the coffee experience is our responsibility from seed to cup. Coffee is our craft, our ritual, our passion. It drives us and inspires us. With this simple truth and responsibility we are bridging the gap from farmlevel to streetlevel.