1. Log into your customer portal
2. Select Delivery Schedule on the left-hand side
3. Click on Skip

Please note: If you have a pre-paid gift subscription, please contact us to adjust your next shipment date.

1. Log into your customer portal
2. Select Subscriptions on the left-hand side
3. Click on Edit under the Actions column
4. Select Change product variant
5. Click the dropdown menu and choose the amount of coffee you’d like to receive. You have three options for each subscription. One 12 ounce bag, two 12 ounce bags, or a 1 kilogram bag.
6. Click the Save button

1. Log into your customer portal
2. Select Subscriptions on the left-hand side
3. Click on Edit under the Actions column
4. Select Change product variant
5. Click the dropdown menu and choose the type of coffee you’d like to receive. IMPORTANT: When choosing a new coffee, please make sure the amount of coffee you’re receiving is also correct.
6. Click the Save button

1. Log into your customer portal
2. Select Subscriptions on the left-hand side
3. Click on Edit under the “Actions” column
4. Select Change next charge date
5. Select the date you'd prefer for your next delivery
6. Click the Save button

1. Log into your customer portal
2. Select Subscriptions on the left-hand side
   
3. Click on Edit under the Actions column
4. Select Change delivery schedule
5. Choose from the available options in the dropdown menu. Options currently include every 1, 2, or 4 weeks.
6. Click the Save button

1. Log into your customer portal
2. Select Billing information on the left-hand side
3. Click on Update card on the right-hand side
4. Enter your information
5. Select Update card to save

1. Log into your customer portal
2. Select Subscriptions on the left-hand side
   
3. Click on Edit under the “Actions” column
4. Select Edit
5. Enter your information
6. Click the Save button

1. Log into your customer portal
2. Select Subscriptions on the left-hand side
3. Click on Cancel under the Actions column
4. Select a reason for canceling your subscription
5. Click on Cancel my subscription

At the moment, this change can only be made by the Verve Coffee Roasters team. Please reach out and we’ll make the change for you.

support@vervecoffee.com

Our Roaster’s Choice subscription offerings are as follows:

• Roaster’s Choice Blend - A weekly rotating offering that includes five of our favorite blends: Sermon, Seabright House, Buena Vista Dark Roast, The 1950, and Streetlevel
• Roaster’s Choice Single Origin - A weekly rotating offering that includes both African and Latin American coffees
• Roaster’s Choice Espresso - A weekly rotating offering that includes our current Single Origin Espresso, Streetlevel, The 1950, and our current Limited Edition Seasonal blend
• Roaster’s Choice Africa - A weekly rotating offering that could include coffees from such countries as Ethiopia, Kenya, Burundi, and Rwanda
• Roaster’s Choice Latin America - A weekly rotating offering that could include coffees from such countries as Costa Rica, Guatemala, Colombia, Honduras, Nicaragua, and Panama

START A SUBSCRIPTION

If a refund is submitted not long after the original charge occurred, the refund may be processed as a reversal. This means that the original charge will drop off the bank statement altogether as if it never occurred, and the bank account balance will adjust to credit that money back without a specific line item on the statement.

If we issued you a refund and you’re not seeing it after ten business days, please look for the original charge on your bank statement. If you don’t see the charge on your statement, it was reversed and the refund is complete.

If you don’t see a refund and still see the original charge after ten business days, you should reach out to your bank for more information.

If a particular discount code doesn’t work during the checkout process of a subscription, the code is only applicable for non-subscription products. Please reach out if you feel as though the discount code should indeed be applied.

At the moment, you can subscribe to any of our blends (yellow label). Unfortunately, we can not offer specific single origins as stand-alone subscription items due to their limited supply and availability, but if single origin coffees are what you are after, check out our roaster choice single origin options.

No. You will never be charged once gift subscriptions expire.